INCLUDE | INNOVATE | ADVANCE:
WILMINGTON MAKES A PROMISE
Wilmington Alliance (WA) continues to assess the workforce landscape in Wilmington, a priority need identified for residents and employers alike is a robust soft skills training program. Many applicants may have the skill sets required to move forward in the hiring process, but do not advance due to soft skills such as interviewing and customer interfacing ...
WA drives to make that change.
WORKFORCE DEVELOPMENT
As a catalyst for transformation, Wilmington Alliance is working towards making Wilmington the most dynamic and scalable city in America by elevating initiatives such as Zip Code Wilmington, Year Up, Tech Impact, and Generation.
A TARGETED OPPORTUNITY
Wilmington employers need entry to mid-level staff that have existing soft skills and customer service training.
PARTNERING WITH GENERATION
Workforce Development Placement Grows by 92%!
Among other successful job training organizations in Wilmington, Generation is a unique provider for the Certified Nursing Assistant and Customer Service Representative professions. For these roles Generation is providing a solution to growing demand and a need for workers with strong character and soft skills. In addition to its existing programs, Generation has the capability to design programs for individual employers or coalitions of employers.
WLA is working with Generation to launch a soft skills job training program for the financial services industry. This program will train for positions in retail banking such as customer facing tellers and customer service call centers. WLA is also exploring new opportunities to address workforce needs and is working with Generation on a program for BlueTech employers in fields such as warehouse services, delivery drivers, service-oriented call centers and more.